HOW MUCH IS POSTAGE & PACKAGING?
The cost of postage and packaging is €4.
Delivery is free on all orders €50 and over. Click & Collect orders are free of charge.
Orders purchased by invoice can also be delivered to Click & Collect stores, free of charge.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It generally takes 1 to 3 working days to arrive. Orders are delivered Monday to Saturday, excluding public holidays. Almost all orders confirmed Monday to Friday before 2pm are prepared and sent the same day day, taking no longer than 2 business days.
WHICH COUNTRIES DO YOU DELIVER TO?
We only deliver to addresses in Austria, Belgium, Bulgaria, China, France, Germany, Italy, Ireland (Republic Of), Luxemburg, Netherlands, Romania, Slovakia, Switzerland, and United Kingdom.
HOW DO I TRACK MY ORDER?
All TALLY WEiJL orders have their own tracking number: we strongly encourage you to check yours by simply clicking on the order tracking link in the e-mail sent to you, confirming your order has been dispatched.
CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?
Yes, you can order items to different addresses. You can specify the alternative address during the order process. To amend the delivery address after placing an order, kindly contact our Customer Service. The new address must be an address in Germany. As we deliver to a specific place and not a specific person, please make sure that someone you trust is there to sign for and accept the delivery for you. You can also choose the Click & Collect delivery option (see below for more details).
WILL I HAVE TO PAY DUTY OR TAXES FOR MY ORDER?
No, there are no additional costs or customs fees.
I STILL HAVEN’T RECEIVED MY TALLY ORDER – WHAT SHOULD I DO?
If you still haven't received your package after 5 days, please check the following options:
If you still haven't been able to locate your package, please contact our Customer Service, who will provide assistance in locating it.
CLICK & COLLECT - CAN I COLLECT MY ONLINE ORDER AT A TALLY WEiJL STORE?
Yes, you can order your favorite items online and pick them up free of charge from selected TALLY WEiJL stores. This service is called Click & Collect (C&C). You can find all stores that offer this delivery option here. Once the order has been completed and the payment confirmed, you will automatically receive an e-mail with the tracking information. When collecting your package, please bring your ID and e-mail confirmation details. Without this information, we cannot give you your order.
You have 14 days to pick up your order in store. If you are unable to meet this deadline, your order will be sent back to our warehouse and the amount you paid will be credited back onto your account via the original method of payment. When picking up your order in store, you can try on the products and make exchanges or returns, if necessary. It is not possible to pay for your Click & Collect order in store.
Please note that orders purchased by invoice cannot be returned or exchanged in store- they can only be returned by post.