TALLY WEiJL Online Shop | Fashionable Clothing for Women
HELP

DELIVERY

How much is postage & packaging?

How long will it take for my order to arrive?

Which countries do you deliver to?

How do I track my order?

Can I have my order delivered to an alternative address?

Will I have to pay duty or taxes for my order?

I still haven’t received my TALLY order – what should I do?

Click & Collect - Can I collect my online order at a TALLY WEiJL Store?

UPS access point: Can I pick up my online order at a UPS access point?

HOW MUCH IS POSTAGE & PACKAGING?

The cost of postage and packaging is £3.

Delivery is free on all orders €50 and over.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It generally takes 2 to 7 working days to arrive. Orders are delivered Monday to Saturday, excluding public holidays.

WHICH COUNTRIES DO YOU DELIVER TO?

We only deliver to addresses in Austria, Belgium, Bulgaria, China, France, Germany, Italy, Ireland (Republic Of), Luxemburg, Netherlands, Romania, Slovakia, Switzerland, and United Kingdom.

HOW DO I TRACK MY ORDER?

All TALLY WEiJL orders have their own tracking number: we strongly encourage you to check yours by simply clicking on the order tracking link in the e-mail sent to you, confirming your order has been dispatched.

CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?

Yes, you can order items to different addresses. You can specify the alternative address during the order process. The new address must be an address in the United Kingdom. To amend the delivery address after placing an order, kindly contact our Customer Service. As we deliver to a specific place and not a specific person, please make sure that someone you trust is there to sign for and accept the delivery for you.

WILL I HAVE TO PAY DUTY OR TAXES FOR MY ORDER?

No, there are no additional costs or customs fees.

I STILL HAVEN’T RECEIVED MY TALLY ORDER – WHAT SHOULD I DO?

If you still haven't received your package after 5 days, please check the following options:

- Track your order by clicking on the tracking number link in the dispatch confirmation e-mail sent to you.
- Have a look in your mailbox to see if the postman has left a pick-up notification. Sometimes you might not be in when the postman stops by. This could mean that your TALLY order is waiting for you at your local delivery point or post office.
- Check with your neighbors to see if the delivery was given to them.

If you still haven't been able to locate your package, please contact our Customer Service, who will provide assistance in locating it.

CLICK & COLLECT - CAN I COLLECT MY ONLINE ORDER AT A TALLY WEiJL STORE?

Unfortunately, we don't currently offer this delivery option in the UK.

UPS ACCESS: CAN I PICK UP MY ONLINE ORDER AT A UPS ACCESS POINT?

Yes, you can choose to pick up your order for free at a selected UPS access point. Simply select UPS access point as the method of delivery at check out, and choose your preferred access point location.

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