HOW MUCH IS POSTAGE & PACKAGING?
The cost of postage and packaging is €3.
Delivery is free on all orders €50 and over.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It generally takes 2 to 7 working days to arrive. Orders are delivered Monday to Saturday, excluding public holidays.
WHICH COUNTRIES DO YOU DELIVER TO?
We only deliver to addresses in Austria, Belgium, Bulgaria, China, France, Germany, Italy, Ireland (Republic Of), Luxemburg, Netherlands, Romania, Slovakia, Switzerland, and United Kingdom.
HOW DO I TRACK MY ORDER?
All TALLY WEiJL orders have their own tracking number: we strongly encourage you to check yours by simply clicking on the order tracking link in the e-mail sent to you, confirming your order has been dispatched.
CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?
Yes, you can order items to different addresses. You can specify the alternative address during the order process. The new address must be an address in Luxembourg. To amend the delivery address after placing an order, kindly contact our Customer Service. As we deliver to a specific place and not a specific person, please make sure that someone you trust is there to sign for and accept the delivery for you.
WILL I HAVE TO PAY DUTY OR TAXES FOR MY ORDER?
No, there are no additional costs or customs fees.
I STILL HAVEN’T RECEIVED MY TALLY ORDER – WHAT SHOULD I DO?
If you still haven't received your package after 5 days, please check the following options:
If you still haven't been able to locate your package, please contact our Customer Service, who will provide assistance in locating it.
CLICK & COLLECT - CAN I COLLECT MY ONLINE ORDER AT A TALLY WEiJL STORE?
Unfortunately, we don't currently offer this delivery option in Luxemburg.