TALLY WEiJL Online Shop | Fashionable Clothing for Women
HELP

DELIVERY

How much is postage & packaging?

How long will it take for my order to arrive?

Which countries do you deliver to?

How do I track my order?

Can I have my order delivered to an alternative address?

Will I have to pay duty or taxes for my order?

I still haven’t received my TALLY order – what should I do?

Click & Collect - Can I collect my online order at a TALLY WEiJL Store?

HOW MUCH IS POSTAGE & PACKAGING?

The cost of postage and packaging is as follows:
France: 3.00
Italy: 4.00
Switzerland: 7.00
Austria: 4.00
Luxembourg: 3.00
Belgium: 3.00
Netherland: 3.00
United Kingdom: 3.00
Ireland: 4.00
Romania: 5.00
Bulgaria: 5.00
Slovakia: 4.00
Germany: 4.00

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

It generally takes 2 to 7 working days to arrive. Orders are delivered Monday to Saturday, excluding public holidays.

WHICH COUNTRIES DO YOU DELIVER TO?

We deliver to addresses only in Austria, Belgium, Bulgaria, China, France, Germany, Italy, Ireland (Republic Of), Luxemburg, Netherlands, Romania, Slovakia, Switzerland, and United Kingdom.

HOW DO I TRACK MY ORDER?

All TALLY WEiJL orders have their own tracking number: we strongly encourage you to check yours by simply clicking on the order tracking link in the e-mail sent to you, confirming your order has been dispatched.

CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?

Yes this is possible; you can change the delivery address for all orders. The new address must be an address in the same country that you originally planned to order to. As we deliver to a specific place and not a specific person, please make sure that someone you trust is there to sign for and accept the delivery for you. To amend the delivery address after placing an order, kindly contact our Customer Service.

WILL I HAVE TO PAY DUTY OR TAXES FOR MY ORDER?

No, there are no additional costs or customs fees.

I STILL HAVEN’T RECEIVED MY TALLY ORDER – WHAT SHOULD I DO?

If you still haven't received your package after 5 days, please check the following options:

- Track your order by clicking on the tracking number link in the dispatch confirmation e-mail sent to you.
- Have a look in your mailbox to see if the postman has left a pick-up notification. Sometimes you might not be in when the postman stops by. This could mean that your TALLY order is waiting for you at your local delivery point or post office.
- Check with your neighbors to see if the delivery was given to them.

If you still haven't been able to locate your package, please contact our Customer Service, who will provide assistance in locating it.

CLICK & COLLECT - CAN I COLLECT MY ONLINE ORDER AT A TALLY WEiJL STORE?

This service is available in selected stores in Austria, France, Germany, Italy and Switzerland. Order your favorite items online and pick them up free of charge from your selected TALLY WEiJL store. This service is called Click & Collect (C&C). You can find all stores that offer this delivery option here. Once the order has been completed and the payment confirmed, you will automatically receive an e-mail with the tracking information. When collecting your package, please bring your ID and e-mail confirmation details. Without this information, we cannot give you your order.

You have 14 days to pick up your order in store. If you are unable to meet this deadline, the amount you paid will be credited back onto your account via the original method of payment. When picking up your order in store, you can try on the products and make exchanges or returns, if necessary.

It is not possible to pay for your Click & Collect order in store.

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